"The Impact of Implementing Total Quality Standards on Organizational Excellence"

Khaled bin Sulaiman bin Mohammed Al-Saghir presented a research paper on the impact of implementing comprehensive quality standards on organizational excellence at the Gate Academy celebration.
Introduction:
The recent period of the last century witnessed significant interest in the concept of comprehensive quality and modern systems in its management. The emergence of competition, economic blocs, and global institutions, coupled with the tremendous revolution in information technology and communications, has driven companies in advanced countries to attempt to gain new market shares, relying on achieving competitive advantages, including the priority of quality. The business world is characterized by rapid developments and innovative ideas in the field of managing and performing operations. Total quality serves as a business management model seeking to improve the performance of the institution and ensure its long-term success.
Given the contemporary global challenges, economic organizations are compelled to adopt a conscious scientific approach to confront these challenges and invest effective human energies in fortifying operational and sales performance more efficiently and effectively. One of the most relevant management aspects is Total Quality Management (TQM), which has now become a distinctive feature for the modern human thought, noticeable in industrial institutions, organizations, and general entities.
All institutions strive for excellence, and their specific standards have become a priority in achieving the goals that institutions seek. Human resource management plays a significant role in meeting the requirements of achieving organizational excellence and reaching the desired objectives through the application of total quality systems. The study aims to understand the impact of comprehensive quality systems on organizational excellence.
Research Problem:
Modern institutions face intense competition in all fields, and any institution cannot ensure permanent survival unless it strives to acquire a competitive ability that enables it to face other institutions. This is achieved through harmonious performance to meet customer expectations, improve returns, and thus have a stronger presence to defend its position.
In this context, institutions have shown increasing interest, and the importance of quality has evolved, moving from quality to total quality, then to total quality management. This trend has affected all goods and services, in economic, administrative, or social institutions.
Therefore, the main question of the study is: "What is the impact of implementing comprehensive quality systems on organizational excellence?"
Subsidiary questions arising from this main question include:
- What is the meaning of quality?
- What is the difference between quality assurance and quality control?
- What are the mechanisms of quality control?
- What is the concept of Total Quality Management, and what are its stages of implementation?
- What is the meaning of International Standards Organization (ISO) standards?
- What are the steps to obtain ISO certification?
- What is King Abdulaziz Excellence Award for Organizational Excellence?
Significance of the Study:
Scientific Significance: This study can be considered a source for researchers and scholars seeking to learn more about the impact of comprehensive quality systems and their role in achieving organizational excellence. This study may serve as a starting point for researchers and those interested in conducting further research in this field.
Practical Significance: The study may lead to results that contribute to providing recommendations and suggestions for company owners and institutions, as well as their employees, on how to utilize total quality to achieve organizational excellence.
Study Objectives:
The study aims to understand the impact of quality system implementation on food and industrial institutions, achieving several sub-objectives, including:
- Understanding the concept of quality.
- Differentiating between the concepts of quality assurance and quality control.
- Defining comprehensive quality.
- Understanding the stages of implementing comprehensive quality.
- Understanding the steps to obtain ISO certification.
- Learning about the King Abdulaziz Excellence Award for Organizational Excellence.
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